HOMETICKETSBACKSTAGELOCATIONPROGRAMFAQ

FAQ

Where will No art festival be held?

Answer

The festival takes place in Taets Art & Event Park, Zaandam.

What are the festival's opening and closing times?

Answer

The festival starts at 12:30 PM and ends at 22:30 CET. Keep in mind that the doors close at 21:00 CET.

AGE & ID.

Answer

The festival is 18+, and it is mandatory to present a valid ID (driver's license, passport, identification card, ID) for entry. Just a photo of any of the above will not suffice. Please note that Backstage entrance is 21+.

RE-ENTRY.

Answer

It's not possible to leave the festival grounds and re-enter afterwards. If you do leave you will have to show a valid ticket again to enter the festival grounds.

DOORS CLOSE

Answer

The doors will close at 21:00 CET, and entry will not be permitted after that time.

INDOOR OR OUTDOOR?

Answer

This event will be indoors.

CASH PURCHASES

Answer

All facilities are cashless, but you can purchase a cash card at the event at dedicated cash card lockets. This is a debit card that you buy at the token stand and load with cash, allowing you to make payments with a card at the event.

PROGRAMMING CHANGES

Answer

Keep an eye on our Instagram @noartmusic, where we share the lineup, updates, and much more.

MEDICAL PERSONNEL

Answer

There will be first aid available, indicated by signs and they will walk around the festival grounds.

ADE PRO PASS

Answer

The Pro Pass grants you access to all ADE official festival events. Even if a festival event is sold out, you can still access the event with your ADE Pro Pass wristband (limited access with sold out events). During ADE there are over 500 festival events and hundreds more cultural and conference events you can enter with the wristband. One thing to keep in mind is that there is a limited capacity that each venue can take into account for ADE Pro wristband holders. This means that, for some of the more crowded events, you have to arrive early to ensure attendance. Once capacity is reached, ADE Pro holders will be let into the event on a one in-one-out basis.

RELAXATION AREA

Answer

There are multiple covered seating areas, indicated by signs and visible on the map on site.

SMOKING AREA

Answer

Smoking is prohibited indoors or under canopies. Only smoke in the designated outside area.

FEELING UNWELL

Answer

There is first aid available throughout the entire venue, and you're welcome to approach them at any time. Celebrate safe https://celebratesafe.nl/pijlers/.

FEELING UNSAFE

Answer

If you don't feel safe or notice something suspicious, please send a message or picture to this number: +31 6 13 35 39 86. You can always talk to any employee that is around (First Aid, security).

During the event our social safety team will be present, recognisable by back vests. We will also have a social safety hub at the event, where a member from the social safety team is always happy to assist you. If you feel overwhelmed during the festival, the social safety hub is also the place where you can enjoy some calm and quiet, stimulant free.

WORK AT FESTIVAL

Answer

Interested in working or volunteering at No Art ADE Festival? Email us your motivation: info@sonaworldwide.com.

VENDORS

Answer

It's not allowed to sell items at the festival. Interested in a collaboration? Please mail: info@sonaworldwide.com.

VENUE RULES

Answer

House rules are posted throughout the event, and you can also find them here: https://www.sonaworldwide.com/house-rules

DRUGS POLICY

Answer

The use and possession of soft and hard drugs is prohibited.

I've lost an item, what should I do?

Answer

You can contact us via this mail: support@noartmusic.com.

What items are prohibited from being brought into the festival?

Answer

These items are prohibited to bring to the festival: own food and drinks, aerosol cans, glassware, cans, large or heavy bags (a light (back)pack or small backpack is allowed but will be checked by security at the entrance), pets, inflatable objects, umbrellas, drugs (except prescribed medication with a medical certificate), selfie sticks, fireworks, weapons and firearms, dangerous objects (including aerosol cans and tear gas), professional photo, film, and other recording equipment.

Can I bring a camera to No Art Festival? Are there any restrictions?

Answer

It is not allowed to bring any sort of professional recording equipment.

EARPLUGS

Answer

There are Alpine earplugs available for purchase throughout the venue.

Where can i purchase tickets for no art festival?

Answer

Only a few general access tickets are available. Limited Backstage tickets are still left. Visit the official shop here.

I'm unable to download my ticket, what should I do now?

Answer

Due to late personalization, tickets can only be downloaded 24 hours prior to the event.

When can I expect to receive my ticket?

Answer

You will receive an email immediately upon purchasing your ticket. The ticket PDF can be downloaded 24 hours prior to the event.

LOST TICKET

Answer

If you cannot find your tickets in your mailbox, try retrieving them through Weeztix (https://eventix.io/search). If this doesn’t work, please contact support@noartmusic.com. In your email, please include the full name used during the ticket purchase along with your email address. We will then promptly assist you in resolving the matter.

Am I permitted to sell my ticket on ticketswap?

Answer

The only reliable partner for selling your ticket is Ticketswap. Through the confirmation email of your purchase from Weeztix, you can sell your ticket on Ticketswap.

How can I transfer my ticket to someone else?

Answer

You can either download the ticket and forward it or you can personalize it on the name and email address of the other person.

THE EVENT IS SOLD OUT, HOW CAN I GET A TICKET?

Answer

Unfortunately if the event is sold out, it is not possible to purchase tickets through our official ticketing platform. You can join the waiting list or visit Ticketswap to safely purchase or resale tickets.

CAN I CANCEL MY TICKET?

Answer

It is not possible to cancel your tickets, however, you can sell them safely and securely through our official resale partner Ticketswap.

WHY DOES NO ART HAVE SEALED TICKETS?

Answer

No Art uses sealed tickets to ensure a fair ticketing experience for everyone. These tickets cannot be resold through unofficial channels or secondary markets, effectively preventing scams. All ticket resales must go through our verified partner, Ticketswap.

Is it necessary to print out my ticket?

Answer

No, certainly not. In fact, we even prefer tickets on the phone.

personalize ticket?

Answer

You can personalize your ticket through the confirmation email. If you can't find it, please proceed to ‘Lost Ticket’.

BIKE

Answer

The best and easiest way to visit the festival is by bike. There’s a dedicated spot for bike parking right next to the festival entrance. Navigate to Taets Art & Event Park and follow the signs for ‘bike parking’.

SHUTTLE SERVICE

Answer

We offer a shuttle service from Zaandam Station to the festival entrance. Apart from coming by bike, this is the easiest way to visit the festival. The bus leaves every 10 minutes from 15 minutes before the start of the event and keeps driving round trips the entire duration and until after the festival. A one-way trip takes approx. 7 minutes. Get your ticket here.
-
All tickets bought are round trip tickets.
- Only pre-sale tickets guarantee your spot.
- In case you will only use this service for going home, you still need to buy a valid round trip ticket.

The shuttles will run all day long, from 15 minutes before start event until 2 hours until end of event

Keep in mind that the last trains at Zaandam Station depart between 00.00 and 01.00am, plan your trip in the 9292 app.

CAR PARKING

Answer

We strongly discourage coming by car, parking in the streets is not allowed and will result in your car getting towed. Parking for the event is available, follow signs ‘P bezoeker’ at the venue. Buy your ticket here

TAXI, KISS & RIDE AND ORDERED TRANSPORT

Answer

If you visit the festival by taxi or ordered transport, please navigate to Taets Art & Event Park and follow the instructions of the traffic controllers.

TOURINGCARS

Answer

If you visit us by touring car, it is mandatory to inform us about this by sending an email to info@sonaworldwide.com, as the spots for touring cars are limited and only available with registration

are their options available for special dietary needs (e.g. allergies)?

Answer

We sell different options throughout the festival. Allergies are stated on the menus. If you have any questions please send an email to support@noartmusic.com

Can I purchase food and beverages on site?

Answer

Yes, there are various food stands and multiple bars.

Will cigarettes be available for purchase?

Answer

No, there will be no (e-)cigarettes available for purchase.

Is drinking water provided at No Art Festival?

Answer

Yes, there are multiple drinking water stations to refill your bottle and water bottles can be purchased at the bar.

CIGARETTES

Answer

There will be no (e-)cigarettes available for purchase.

medications

Answer

You can bring your medication only upon presentation of a prescription and/or a doctor's note. The medication must be unopened.

WHEELCHAIR ACCESS

Answer

Yes, certainly, you're welcome through the general access. Keep in mind that the terrain consists out of grass mostly.

Is the festival wheelchair accessible?

Answer

The festival is wheelchair accessible, featuring special toilets and entrances. Wheelchair access is through the general entrance. No prior registration is required.

SERVICE DOGS

Answer

Unfortunately it's not possible to bring along a service dog.

ENVIRONMENT

Answer

We are committed to sustainability to preserve the venue. We use recycled plastic cups, operate a recycling system, accept only card payments, and offer different food possibilities.

INCLUSIVITY

Answer

We strive to create a safe and welcoming festival environment for everyone. All social norms and values are upheld on the premises. Any form of threats, violence, discrimination, or sexual harassment will not be tolerated.

SOCIAL SAFETY

Answer

A dedicated social safety team will be present throughout the event. You can recognize them by their black vests or go to the awareness hub near the lockers. If you feel unsafe or notice anything suspicious, please send a message (or photo) to: +31 6 13 35 39 86. 

You can also approach any nearby staff member, including First Aid or Security personnel.

are lockers available at the festival?

Answer

Lockers will be available on-site. You can purchase a locker in advance here, and we will send an email with a link to all ticket holders once they are available. At the festival, you can also buy a locker using QR-codes and payment methods like iDEAL. Additionally, there will be an information point for lockers at the festival.

NEIGHBOUR INFORMATION

Answer

A month before the event, residents within the municipality's distribution area will receive a neighborhood letter. The letter will contain information about park accessibility and the opportunity to register for a chance to win residents' tickets for the festival. More on this will be added later in this FAQ.

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